Customers, Changes & New Challenges
Reinventing the Fire Service
An International Conference
Organized by
Institution of Fire Engineers (USA Branch)
John Jay College of Criminal Justice (CUNY) Dept. of Public Management
Fire Department Instructors Conference
Indianapolis, Indiana, USA
March 3-4, 2000
Supported by the United States Fire Administration, Federal Emergency Management Agency, under Cooperative Agreement EME-2000-CA-0048.
